Effective Date: July 31, 2025
Welcome to NewStarTravel LLC. By engaging with our services, including our website (https://newstartravel.com), contacting us via phone (+1 302-678-7462), or visiting our office at 1365 N Dupont Hwy, Dover, DE 19901, US, you agree to be bound by the following Terms and Conditions. Please read them carefully before booking or using our services.
1. Acceptance of Terms
These Terms and Conditions govern your use of NewStarTravel’s services, including tour bookings, inquiries, and website access. By making a booking or accessing our services, you confirm that you have read, understood, and agree to these terms. If you do not agree, please refrain from using our services.
2. Booking and Payment
Booking Process: To reserve a tour, you must provide accurate personal information (e.g., name, contact details) and select a tour through our website, phone, or in-person at our office. Bookings are confirmed upon receipt of payment and a confirmation email.
Payments: Full or partial payment may be required at booking, depending on the tour. Accepted payment methods include credit/debit cards and other methods specified at booking. All payments are processed securely.
Pricing: Prices are listed in USD and include only the services specified in the tour description. Additional costs (e.g., visas, travel insurance, personal expenses) are your responsibility unless stated otherwise.
Changes by You: Changes to bookings are subject to availability and may incur fees. Contact us at least 30 days before departure for potential modifications.
Cancellations by You: Cancellation policies vary by tour and are detailed at booking. Refunds, if applicable, will be processed within 14 business days, minus any non-refundable deposits or fees.
3. Cancellations and Changes by NewStarTravel
We reserve the right to modify or cancel tours due to unforeseen circumstances (e.g., weather, safety concerns, or insufficient bookings). In such cases, we will notify you promptly and offer alternative arrangements or a full refund.
NewStarTravel is not liable for additional costs (e.g., flights, accommodations) incurred due to cancellations or changes beyond our control.
4. Travel Requirements
Documentation: You are responsible for obtaining valid passports, visas, vaccinations, or other documents required for your travel. NewStarTravel is not liable for issues arising from incomplete or incorrect documentation.
Health and Safety: You must inform us of any medical conditions or special needs that may affect your travel. Some tours may involve physical activity; ensure you are fit to participate.
Insurance: We strongly recommend purchasing comprehensive travel insurance covering cancellations, medical emergencies, and other risks.
5. Liability
NewStarTravel acts as an agent for third-party providers (e.g., hotels, guides, transportation). We are not liable for their actions, omissions, or failures.
We are not responsible for losses, injuries, damages, or delays caused by events beyond our control, including natural disasters, political unrest, or third-party negligence.
Our liability for any claim related to our services is limited to the cost of the tour booked.
6. Traveler Conduct
You agree to comply with local laws, respect cultural norms, and follow instructions from guides or staff during tours.
NewStarTravel reserves the right to remove you from a tour without refund if your behavior is disruptive, unsafe, or violates these terms.
7. Intellectual Property
All content on our website, including tour descriptions, images, and logos, is the property of NewStarTravel LLC or its partners. You may not reproduce, distribute, or use this content without prior written permission.
8. Privacy
Your personal information is handled in accordance with our Privacy Policy, available at https://newstartravel.com. By using our services, you consent to the collection and use of your data as outlined therein.
9. Complaints and Disputes
If you have a concern during your tour, please notify your guide or contact us immediately so we can address it.
Formal complaints must be submitted in writing to [email protected] within 14 days of tour completion. We will respond within 14 business days.
These terms are governed by the laws of the State of Delaware. Any disputes will be resolved in the courts of Dover, Delaware.
10. Changes to Terms
We may update these Terms and Conditions at any time. The latest version will be posted on our website with the updated effective date. Continued use of our services after changes constitutes your acceptance of the revised terms.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
Email: [email protected]
Phone: +1 302-678-7462
Address: 1365 N Dupont Hwy, Dover, DE 19901, US
We are dedicated to addressing your inquiries promptly and ensuring your privacy is respected. Thank you for trusting NewStarTravel with your travel adventures!